The letter

Say it the way it actually is.

You can use a name that is not yours. You can leave things out. You cannot get this letter back from us if you lose the key — so read the last screen carefully.

A letter, not a ticket

We usually take about 7 days. Sometimes less. Rarely more.

What should we call you?A first name, a nickname, or something you made up. Blank is fine too.

Roughly, what is this about?

Helps us sort. It does not change how carefully we read.

What are you dealing with?Write it the way you would tell a careful stranger. Messy is expected.8000 characters left

What have you already tried?Optional. Saves us suggesting things you have already done.

What would help most, if we could offer it?Optional. A decision, a plan, a name for the feeling — whatever it is.

A way to nudge you, if you want oneOptional. A person at the desk can use it to write to you — the site does not send mail on its own. You can still come back with your key instead.

If you are in immediate danger, this is the wrong place. We cannot respond in minutes. Use local emergency services, or a crisis line in your country.

After this you will get a key. We cannot recover it. Write it down.